My Agency Won’t Give Me Access to My Google Ads — What to Do
If your agency won’t give you access to your own Google Ads account, that’s serious — it usually means the account sits inside their manager login, so your campaigns, history and data aren’t really yours.
How to take back control
- Find your account’s Customer ID (top right in Google Ads, a 10-digit number).
- Create your own Google Ads account under an email you control, if you don’t have one.
- Request admin access in writing — you should be an admin, never just a viewer.
- If they refuse, escalate to Google support; ownership of a self-managed account is your right.
- Keep your own logins to Google Ads, Analytics and your website — never hand over sole ownership again.
Run your free Google Ads audit
Not sure what they’ve done in there? Connect your account and Kestrel runs all 40 checks in plain English — your health score, wasted spend, and the fixes that matter. It’s read-only, free forever, and needs no credit card.
Kestrel can also detect when an account is locked inside an agency login. Read more on who really owns your account and taking back control.